Small Legal Team, Big Impact — Crescent Law Group Scales Operations with VoxScale
Immigration and family law firm transformation with automated client onboarding, centralized case management, and streamlined legal operations
The Challenge
Manual operations, fragmented tools, and no centralized system for client onboarding or internal workflow.
Before VoxScale:
- ✗No intake system for consultations
- ✗Manual scheduling with calendar invites
- ✗Scattered case tracking in Google Sheets
- ✗No client portal for document access
- ✗Time-consuming manual reporting
- ✗No automation or dashboard visibility
The Solution
Comprehensive legal workflow automation system including mobile-first website, automated booking, secure client portal, and centralized case management.
After VoxScale:
- Automated consultation booking system
- Integrated scheduling with automated reminders
- Centralized case management and tracking
- Secure client portal for document uploads
- Automated weekly reports and dashboards
- Complete operational visibility and control
Key Implementations
Rebuilt website using Framer with mobile-first design and clear CTAs
Integrated Calendly for automated booking synced with Outlook & Teams
Developed secure client portal using Firebase
Automated notifications across Teams, calendar, and email
Created weekly PDF report generator for appointments, leads, and case status
Delivered branded SOP manual for onboarding and system usage
System Overview
Before: Manual Operations
Scattered tools, manual scheduling, missed appointments, and payment delays
After: Automated System
Centralized dashboard, automated workflows, real-time tracking, and instant payments
System Interface
Client Portal
Easy booking and real-time updates
Staff Dashboard
Tracking and daily task management
Automation
Automated updates and notifications
The Results
admin Time
6-8 hrs/week → < 1 hour
missed Appointments
3/month → 0
weekly Reports
None → Auto-generated
lead Response Time
24 hrs+ → Under 2 hours
booking Conversion
19% → 46%
Key Achievements:
- Booking conversion rate increased from 19% to 46%
- 85%+ reduction in admin time
- Zero missed appointments with automated scheduling
- Faster lead response time (under 2 hours)
- Automated weekly reports with full visibility
- Improved client satisfaction and trust
- Streamlined case management and collaboration
- Scalable operations without additional hiring
Now I run my firm like a real business. For the first time, I'm not chasing emails or scrambling through spreadsheets. I know exactly where every case stands—and my clients feel it too. This system makes me look like a 10-person team.
Services Offered
Tech Stack
Key Features
- Clean, mobile-first website with clear CTAs
- Automated booking system with Outlook sync
- Secure client portal for document uploads and case tracking
- Automated notifications across Teams, calendar, and email
- Weekly PDF report generator for appointments and case status